What we do
OUR SERVICES
MBCO operates one of the most modern, sophisticated, technology-driven public bus transport systems in the world, providing a network of routes across Makkah City, one the busiest and most popular tourist destinations in the Middle East, and where millions of Muslims come every year to perform Hajj and Umrah. Our network of 12 routes and 450 bus stops, provides Makkah City’s citizens, residents, commuters and tourists with comfortable, affordable and convenient bus travel, 24 hours a day, 7 days a week.
THE MBCO FLEET
MBCO benefits from having one of the most modern bus fleets in the world, and each one of our 400 buses offers passengers a unique travel experience, featuring:
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The ultimate in comfort and safety
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Air conditioned and thermostatically controlled interiors
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Low-floored access for easy boarding and alighting
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Free Wi-Fi
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Wheelchair and disabled access
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Real-time on-board passenger information systems
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Automated on-board information announcements for visually impaired passengers
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On-board CCTV security system
BUS ROUTES &
SCHEDULES
MBCO operates 12 different bus routes across the whole of Makkah City, with a total of 450 Bus Stops where passengers can board and alight. The services run seven days a week, 24 hours a day, with schedules set seasonally to meet expected demand.
ONLINE CUSTOMER
SUPPORT & SERVICES
Our customer experience is supported by a range of online ticketing and information services, available through a dedicated passenger website and via IOS and Android mobile apps. Our online services include:
Ticketing
Journey Planning
Applications for Concession Cards & Discounts
Lost & Found Information
OFFLINE CUSTOMER SUPPORT & SERVICES
MBCO also has a range of offline support services to enhance customer experience, including:
1,000 +
Point of Sales for Bus Tickets
12
dedicated Service Centers
24/7
Customer Service Call Center
Park & Ride
locations across Makkah City
Real Time
Information Systems at all bus stops
Network
of selected closed, air-conditioned bus stops
Solar Powered
Bus Stops
Found Office
Lost & Found Office
OPERATIONAL SUPPORT
Operating a fleet of 400 buses 24 hours a day, 7 days a week, requires highly specialized operational and management support and the nucleus of the MBCO fleet’s operational support is its 100,000 sqm Bus Depot, which includes the Operational Control Center, Maintenance Facilities, and Fuel Stations. The support teams include:
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200 technical, operational, maintenance and management personnel
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1,100 qualified bus drivers
The operational teams track and monitor all buses in real-time and can communicate directly with drivers using the on-board VOIP system. The teams can adjust service schedules and departures in real time, to maximize both service efficiency and customer experience, using data from the on-board Automated Passenger Counting Sensors.
MBCO’s highly skilled maintenance teams operate 24/7, delivering planned and reactive servicing and maintenance to keep the bus fleet in optimum condition.
MBCO’s bus drivers receive advanced training in the company’s state-of-the-art Driving Simulator which, like an aircraft simulator, allows instructors to put drivers through a number of driving experiences, including unexpected bad weather and vehicle failures.
